Job Description
Join MetroServe Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're hosting an exclusive Hiring Event in Atlanta, GA to recruit exceptional talent for our Washington, DC headquarters. This full-time role offers competitive compensation, comprehensive benefits, and rapid career growth.
Why Choose Us? We empower our representatives with cutting-edge technology and industry-leading training. You'll work in a dynamic environment where your problem-solving skills directly impact customer satisfaction and business success. Enjoy flexible scheduling, professional development stipends, and a supportive team culture.
Event Details: Atlanta Hiring Event on October 20th, 2023 at the Georgia World Congress Center. Walk-ins welcome! Bring your resume and enthusiasm for serving diverse communities.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve complex inquiries using CRM systems and knowledge bases
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve escalated issues
- Identify process improvement opportunities for service efficiency
- Train new team members on service protocols and tools
- Support community outreach initiatives in the DC metro area
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in local market
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to thrive in fast-paced, multicultural environments
- Basic data entry and multitasking capabilities
- Valid government-issued ID and reliable transportation