Job Description
Join our award-winning team as a Local Customer Service Representative and launch your career in Seattle's thriving business landscape! We're seeking passionate individuals to deliver exceptional support to our local community. This entry-level role offers comprehensive training, growth opportunities, and a dynamic work environment where your voice matters. Become the cornerstone of our customer experience and build lasting relationships while advancing your professional journey.
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, product, and service issues using CRM tools and company resources
- Document all interactions accurately in our customer database for continuity
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for first-contact resolution and customer satisfaction
- Proactively identify opportunities to enhance service processes
- Participate in quarterly hiring events to onboard new team members
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service experience (internships welcome)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office Suite and CRM platforms
- Ability to work flexible shifts including weekends
- Valid Washington State ID or driver's license
- Must be authorized to work in the United States