Job Description
Join PhillyConnect Solutions as a Local Customer Service Representative and become the heart of our Philadelphia community! We're hosting an exclusive hiring event on October 15th to find passionate individuals dedicated to delivering exceptional customer experiences. This is your chance to launch a rewarding career with a company that values local talent and invests in professional growth.
As a cornerstone of our support team, you'll handle inbound inquiries, resolve issues with empathy, and build lasting relationships with customers across the Greater Philadelphia Area. We offer competitive compensation, comprehensive benefits, and a supportive team environment where your contributions make a real difference.
Responsibilities
- Handle high-volume inbound customer calls and digital inquiries with professionalism and patience
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately and maintain detailed case histories
- Collaborate with technical teams to resolve complex customer escalations
- Identify opportunities to upsell products and services during customer interactions
- Participate in bi-weekly training sessions to enhance product knowledge
- Meet or exceed monthly performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in a call center environment
- Proficiency with CRM software (Salesforce or Zendesk experience a plus)
- Exceptional verbal communication skills with clear Philadelphia-area accent
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in a fast-paced, high-pressure setting
- Flexibility to work evenings and weekends during peak seasons
- Must pass background check and drug screening