Job Description
Join our dynamic team as a Local Customer Service Representative in Indianapolis and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our valued clients. Enjoy competitive pay, comprehensive training, and a supportive work environment. This is your chance to launch a rewarding career with a company that invests in its people. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics including CSAT and FCR
- Identify opportunities to enhance customer experiences
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and MS Office
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Positive attitude and resilience under pressure