Job Description
Join our award-winning customer service team at Louisville Customer Care Solutions! We're urgently hiring passionate individuals to deliver exceptional support to our local clients. Enjoy a competitive salary, comprehensive benefits package, and opportunities for career advancement. Our modern downtown office offers a collaborative environment with flexible scheduling options.
As a cornerstone of our community, we pride ourselves on creating positive customer experiences while fostering employee growth. Apply today to be part of Louisville's premier service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, order discrepancies, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet monthly performance metrics for response time and resolution
- Participate in quarterly training to enhance product knowledge
- Support community outreach initiatives during local events
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends during peak seasons
- Local Louisville residency preferred