Job Description
Join GlobalConnect Solutions as a Local Customer Service Representative and become the face of our thriving Atlanta community! We're seeking passionate individuals to deliver exceptional service to Georgia residents while building meaningful connections. Our dynamic team values authenticity, empathy, and local expertise – if you thrive in fast-paced environments and love helping people, this is your next career move. Enjoy competitive benefits, growth opportunities, and a supportive workplace culture that celebrates your unique contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in quarterly training to enhance product knowledge and service skills
- Support community outreach initiatives during Atlanta-based hiring events
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in local/regional markets
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills with Southern US regional dialect fluency
- Ability to multitask in high-volume, time-sensitive environments
- Strong problem-solving skills with attention to detail
- Flexibility to work evenings/weekends during peak seasons
- Valid Georgia driver's license for occasional local travel