Job Description
Join our award-winning team as a Local Customer Service Representative in Memphis, TN! We're hiring immediately for dedicated professionals with exceptional communication skills and a passion for helping others. Enjoy paid training, competitive benefits, and career advancement opportunities. Work locally while making a real impact in your community. No experience necessary – we provide comprehensive training to set you up for success. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls and emails from local customers
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call quality and resolution times
- Identify opportunities to improve customer experience
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Proficient in typing with attention to detail
- Flexible schedule availability including evenings/weekends
- Valid Tennessee driver's license (for potential local travel)
- Passion for helping others and representing Memphis communities