Job Description
Join Elite Support Hub as a Local Customer Service Representative and start earning weekly pay immediately! We're seeking passionate communicators to deliver exceptional support to Chicago's vibrant community. Enjoy flexible scheduling, comprehensive training, and a collaborative environment where your growth is prioritized. Perfect for career-changers or experienced professionals seeking stability and impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using proprietary CRM systems
- Document interactions and maintain accurate client records in Salesforce
- Collaborate with escalation teams to resolve complex customer concerns
- Meet/exceed performance metrics for resolution time and satisfaction scores
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional active listening and de-escalation skills
- Ability to type 40+ WPM with high accuracy
- Valid US work authorization and reliable transportation
- High school diploma or equivalent; college degree preferred
- Availability for rotating weekends and holidays