Job Description
Join Tucson Connect Solutions as a Local Customer Service Representative and become the heartbeat of our community! We're seeking passionate individuals to deliver exceptional support to Arizona residents. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your voice matters. Our full-time roles offer stability, growth opportunities, and the chance to make a real impact in Tucson's vibrant community. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls and digital communications with local customers
- Resolve inquiries regarding services, billing, and account management
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
- Contribute to improving customer experience processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional markets
- Proficiency with CRM software and MS Office Suite
- Exceptional communication skills in English and Spanish
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Tucson residency required for local market expertise
- Background check and drug screen clearance