Job Description
Join our dynamic team at CityConnect Solutions as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to Philadelphia residents while building rewarding careers in our supportive community. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within a company dedicated to local excellence. Our upcoming hiring event on October 15th is your chance to start immediately! Apply now to become part of Philadelphia's trusted service network.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Philadelphia customers with empathy and efficiency
- Resolve billing, service, and technical issues using proprietary CRM systems
- Document interactions accurately in compliance with data protection regulations
- Collaborate with technical teams to escalate complex service disruptions
- Participate in monthly community outreach initiatives to enhance local relationships
- Meet/exceed performance metrics for first-call resolution and customer satisfaction
- Train new hires on local service protocols and community-specific needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional markets
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills with strong Philadelphia-area cultural awareness
- Ability to work flexible shifts including weekends and holidays
- Valid Pennsylvania driver's license for occasional field visits
- Background check and drug screen required
- Spanish fluency strongly preferred