Job Description
Launch your customer service career with zero experience! CityConnect Solutions is seeking passionate individuals for our Local Customer Service Representative role in Kansas City, MO. We provide comprehensive paid training to ensure your success from day one. Join a supportive team dedicated to delivering exceptional service while enjoying competitive pay and growth opportunities.
What You'll Gain:
- 5 weeks of paid hands-on training covering systems, communication, and product knowledge
- Health benefits and retirement plans
- Clear career advancement path to senior roles
- Modern, collaborative work environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Continuously improve product knowledge through training modules
- Contribute to process improvement initiatives
Qualifications
- No experience required – paid training provided!
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Customer-focused mindset and patience
- Must pass background check and drug screen