Job Description
Join Nexus Solutions Group as a Local Customer Service Representative and become the voice of our thriving Las Vegas community! We're seeking passionate individuals to deliver exceptional in-person customer experiences while supporting our growing team in the heart of Nevada. This full-time role combines hands-on service with remote flexibility, allowing you to assist customers from our vibrant Las Vegas office while maintaining work-from-home options. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most dynamic cities. If you thrive on building relationships and solving challenges, apply today!
Responsibilities
- Deliver in-person customer support at our Las Vegas location while handling remote inquiries via phone/email
- Resolve complex customer issues with empathy and efficiency, maintaining 95%+ satisfaction metrics
- Process transactions, returns, and account modifications using our CRM system
- Collaborate with cross-functional teams to improve service workflows and customer experience
- Document interactions accurately and maintain detailed case histories in Salesforce
- Proactively identify upsell opportunities and contribute to team revenue goals
- Participate in monthly training to master product knowledge and service protocols
Qualifications
- Minimum 2 years customer service experience with in-person and remote components
- Proficiency in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with ability to navigate diverse customer needs
- Strong problem-solving abilities with proven conflict resolution track record
- Ability to work flexible schedule including evenings/weekends during peak seasons
- High school diploma; associate's degree in business or communications preferred
- Valid Nevada driver's license and reliable transportation for occasional client meetings