Job Description
Join our award-winning customer service team in Austin! We're seeking passionate individuals to deliver exceptional support to our local clients. As a Local Customer Service Representative, you'll be the face of our brand, resolving inquiries with empathy and efficiency. We provide comprehensive paid training, competitive benefits, and a collaborative work environment where your growth is prioritized. No experience necessary – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with internal teams to resolve complex escalations
- Meet/exceed quality and productivity metrics
- Participate in ongoing training sessions to enhance skills
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM systems)
- Empathy and patience when handling customer concerns
- Reliable transportation for local shifts
- Must pass background check and drug screen
- Commitment to 40-hour work schedule