Job Description
Join our award-winning team as a Local Customer Service Representative in Memphis! We're seeking passionate individuals to deliver exceptional service to our Tennessee clients. Enjoy immediate start, competitive benefits, and a supportive team environment. Help us maintain our 98% customer satisfaction rate while growing your career in the heart of the Bluff City.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95%+ accuracy
- Resolve billing, product, and technical issues within SLA targets
- Document interactions in CRM system with precise detail
- Collaborate with Memphis-based support teams for complex escalations
- Identify upsell opportunities to enhance customer experience
- Participate in weekly training sessions on new products
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong Memphis market knowledge
- Proficient with MS Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Positive attitude with problem-solving mindset