Job Description
Join our dynamic team as a Local Customer Service Representative in Houston! We're seeking passionate individuals to deliver exceptional customer experiences with immediate start opportunities and weekly pay. Enjoy a supportive environment where your contributions directly impact client satisfaction and business growth. No experience necessary—comprehensive training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Proficiency with basic computer applications
- Ability to multitask in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Flexibility to work weekends/holidays as needed