Job Description
Immediate Hire Event for Local Customer Service Representatives in Philadelphia, PA!
Join Elite Support Solutions as a Local Customer Service Representative and become the heart of our client interactions. We're seeking passionate individuals to deliver exceptional service directly to our Philadelphia community. This is your chance to launch or advance your career with competitive pay, comprehensive training, and growth opportunities. Our hiring event on October 15th offers on-the-spot interviews for qualified candidates ready to make an immediate impact.
Why Join Us?
- Competitive hourly pay ($18-$22)
- Comprehensive benefits package (medical/dental/vision)
- Paid training and career development
- Flexible scheduling options
- Positive, team-oriented culture
Responsibilities
- Handle inbound/outbound calls and customer inquiries with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer needs
- Meet/exceed performance metrics for call quality and resolution times
- Proactively identify opportunities to improve customer experience
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Strong problem-solving and multitasking abilities
- Empathy and patience in challenging situations
- Ability to work flexible hours including evenings/weekends
- Philadelphia residency required for local community focus