Job Description
Join our award-winning customer service team in Philadelphia! CityConnect Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional experiences to our community. As a vital member of our support team, you'll be the voice of our brand, resolving inquiries with empathy and expertise. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with professionalism and efficiency
- Resolve billing, technical, and service-related issues using our CRM system
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to resolve complex customer concerns
- Identify opportunities for process improvements and customer experience enhancements
- Participate in ongoing training to stay updated on products and services
- Contribute to team goals by meeting and exceeding performance metrics
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a local business setting
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and patience when handling challenging situations
- Ability to work flexible hours including evenings and weekends
- Philadelphia residency required (local community focus)
- Passion for helping others and representing Philadelphia values