Job Description
Join our award-winning customer support team in Denver! We're seeking dedicated Night Shift Chat Support Specialists to deliver exceptional service to our growing client base. Enjoy paid training, competitive benefits, and a supportive remote-first environment. This role offers career advancement opportunities in the thriving tech sector of Denver's vibrant economy.
Our ideal candidates thrive in fast-paced digital environments and excel at resolving customer inquiries through text-based channels. You'll be part of a 24/7 support cycle, ensuring seamless assistance during overnight hours. We provide comprehensive training and ongoing mentorship to help you succeed.
Responsibilities
- Deliver real-time customer support via chat for SaaS and e-commerce platforms
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions and escalate complex cases to senior specialists
- Maintain detailed knowledge of product features and support protocols
- Collaborate with cross-functional teams to improve support workflows
- Meet performance metrics for response time and resolution rate
- Participate in continuous training on new products and tools
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months of customer service experience via chat or email
- Strong written communication skills with professional tone
- Ability to work independently during night shift (12 AM - 8 AM)
- Proficiency in CRM systems and helpdesk software
- Typing speed of 50+ WPM with 95% accuracy
- Problem-solving mindset with attention to detail
- Reliable home office setup with high-speed internet