Job Description
Join ConnectCare Solutions as a Weekend Customer Service Representative and become the voice of our San Diego community! We're seeking passionate individuals to deliver exceptional support during weekend shifts. This immediate-start opportunity offers competitive pay, flexible scheduling, and the chance to make real impact. No nights required—enjoy your weekdays while building a rewarding career in customer service. Apply today and start making a difference tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with support teams to ensure seamless customer experiences
- Meet performance targets for resolution time and customer satisfaction (CSAT)
- Proactively identify process improvements and share feedback
- Adhere strictly to data privacy and security protocols
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask across multiple channels (phone/email/chat)
- Strong problem-solving abilities with conflict resolution focus
- Weekend availability (Saturday/Sunday shifts required)
- High school diploma or equivalent; college degree preferred
- Valid work authorization in the United States