Job Description
Join ConnectCare Solutions as a Local Customer Service Representative in San Jose! We're urgently hiring professionals to deliver exceptional support to our Bay Area clients. This immediate-start role offers competitive pay, comprehensive benefits, and career growth opportunities. Be the voice of our brand while helping customers resolve inquiries with empathy and efficiency.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in weekly training to enhance product knowledge
- Support local community outreach initiatives
Qualifications
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce preferred)
- Spanish bilingual certification required
- Exceptional problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent (college degree preferred)
- Pass background check and drug screening
- Valid California driver's license (for occasional off-site duties)