Job Description
Join Coastal Connect Solutions as a Local Customer Service Representative and become the heart of our customer experience! We're seeking passionate individuals to deliver exceptional support to our Long Beach community. No prior experience needed – we provide comprehensive paid training to equip you with the skills for success. Enjoy flexible part-time schedules while making meaningful connections and earning competitive hourly pay. Grow your career with a company that invests in its people and values local talent.
What We Offer:
- Comprehensive paid training program
- Flexible part-time hours (20-30 hrs/week)
- Competitive hourly wage + performance incentives
- Health benefits for part-time employees
- Career advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and productivity metrics
- Participate in ongoing training to enhance product knowledge
- Represent the company brand with integrity and enthusiasm
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience (paid training available for beginners)
- Exceptional verbal/written communication skills
- Proficient in multitasking with strong organizational abilities
- Ability to navigate Windows-based applications
- Spanish bilingual skills highly valued
- Positive attitude with problem-solving mindset
- Reliable internet access for remote work components