Job Description
Join our vibrant Memphis team as a Local Customer Service Representative and become the heartbeat of our community-focused operations! We're seeking passionate individuals to deliver exceptional service to our valued local clients. This is your chance to make an immediate impact in your hometown while building a rewarding career. Enjoy competitive pay, comprehensive training, and a supportive work environment that values your unique perspective on Memphis culture. Start immediately and help us redefine customer excellence in the Bluff City!
Responsibilities
- Handle inbound/outbound calls and inquiries from Memphis residents with empathy and efficiency
- Resolve customer concerns using our proprietary CRM system while maintaining local service standards
- Collaborate with regional partners to ensure seamless service delivery across Shelby County
- Document interactions accurately in compliance with Tennessee consumer protection regulations
- Identify opportunities to enhance local customer experiences through community insights
- Participate in ongoing training about Memphis-specific services and cultural nuances
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience in local market
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication skills with Southern dialect fluency
- Ability to work flexible shifts including evenings/weekends
- Valid Tennessee driver's license and reliable transportation
- Pass background check and drug screening