Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our valued community! We're seeking passionate individuals to deliver exceptional support to Oakland residents, no experience necessary. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Help us build stronger customer relationships while advancing your career in one of California's most vibrant cities.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from local customers
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Identify opportunities to improve service delivery
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with Microsoft Office
- Ability to work flexible shifts including weekends
- Reside in Oakland or surrounding Bay Area
- Valid California ID or driver's license