Job Description
Join our award-winning customer service team at Apex Solutions Group! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional local customer experiences. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in Oklahoma City's thriving business district. As a cornerstone of our community-focused operations, you'll represent our commitment to excellence while building lasting relationships with local clients.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues efficiently
- Participate in quarterly community outreach initiatives aligned with company values
- Maintain 95%+ customer satisfaction score through active listening and solution-focused communication
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years experience in customer service or retail environments
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with clear Oklahoma regional dialect awareness
- Ability to multitask in fast-paced settings while maintaining composure
- Valid Oklahoma driver's license and reliable transportation for occasional off-site meetings
- Flexibility to work evenings/weekends during peak seasons