Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our Milwaukee community! We're hiring immediately for passionate individuals who thrive in fast-paced environments. No experience required – we provide comprehensive training to kickstart your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our dynamic team. Apply today and start making a difference in your local community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining brand loyalty
- Process transactions and update customer accounts in real-time
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution times
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills with empathetic listening abilities
- Ability to multitask in high-pressure situations
- Basic computer proficiency with willingness to learn new software
- Reliable transportation to our Milwaukee facility
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends
- No prior experience required – comprehensive training provided