Job Description
Join our award-winning team as a Local Customer Service Representative in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy a competitive salary, comprehensive benefits, and immediate start opportunities. If you thrive in dynamic environments and love helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify process improvement opportunities
- Maintain deep product knowledge across service lines
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends/holidays
- Valid Florida driver's license (if required for local travel)