Job Description
Join our award-winning team as a Local Customer Service Representative in vibrant Charlotte, NC! Enjoy the stability of weekly pay, competitive benefits, and a supportive environment where your voice matters. We’re hiring immediately for our expanding operations—no experience necessary, just a passion for helping others. This is your chance to build a rewarding career with a company that invests in its people.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to address escalated issues
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to process improvements to enhance service quality
- Represent our brand with professionalism in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience (entry-level welcome)
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in a fast-paced, team-oriented environment
- Strong problem-solving and conflict resolution abilities
- Must be authorized to work in the United States