Job Description
Join our award-winning team as a Local Customer Service Representative in Kansas City, MO! We're seeking passionate individuals to deliver exceptional customer experiences with immediate start opportunities. Enjoy hybrid flexibility with remote options for qualified Texas residents while serving our growing client base.
ConnectCare Solutions offers comprehensive training, competitive benefits, and career advancement opportunities. Whether you're supporting Kansas City clients or assisting remotely from Texas, you'll be part of a dynamic team dedicated to customer excellence.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with support teams to escalate complex cases
- Meet performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to improve service quality
- Complete product knowledge training and stay updated on policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center environment
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving abilities and emotional intelligence
- Must reside in Kansas City, MO (local) or Texas (remote)
- Reliable internet connection for remote work