Job Description
Join our dynamic Memphis team as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional support to local customers through multiple channels. This is your chance to build meaningful connections while growing your career in a supportive, fast-paced environment. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with local teams to resolve complex customer escalations
- Meet/exceed performance metrics for resolution time and satisfaction
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional role
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving abilities and conflict resolution skills
- Local Memphis residency required for community focus