Job Description
Join our award-winning customer service team in Chicago and become the voice of our brand! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to Illinois residents. Enjoy a collaborative work environment, competitive benefits, and career growth opportunities. Our Hiring Event is happening soon – apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems and maintain detailed records
- Collaborate with local teams to resolve escalated issues
- Identify opportunities to improve customer experience
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficiency with Microsoft Office and CRM software
- Illinois resident with local community knowledge
- Passion for helping others and positive attitude