Job Description
Launch your career in customer service with Omaha Solutions Group! We're seeking passionate individuals for our Local Customer Service Representative position based in Omaha, NE. No experience required – we provide comprehensive training to set you up for success. Enjoy hybrid work options with remote flexibility and explore our growing opportunities across Texas. Join a team dedicated to excellence and career growth!
As the first point of contact for our clients, you'll deliver exceptional support while building meaningful relationships. Our supportive environment and clear advancement paths make this ideal for career starters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and CRM systems
- Document interactions accurately in customer databases for quality tracking
- Collaborate with cross-functional teams to resolve complex escalations
- Meet performance metrics for response times and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Support remote team members during peak demand periods
Qualifications
- High school diploma or equivalent (no college experience required)
- No prior customer service experience necessary – we train from scratch
- Exceptional verbal/written communication skills with clear articulation
- Strong problem-solving aptitude and ability to remain calm under pressure
- Proficient in basic computer applications and typing (25+ WPM)
- Reliable home office setup with high-speed internet for remote work
- Positive attitude with willingness to learn and adapt to new processes
- Ability to work flexible hours including evenings/weekends as needed