Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community-focused operations! We're seeking passionate individuals to deliver exceptional service to San Francisco residents while supporting our Illinois-based hiring events. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a dynamic, mission-driven organization.
Why Join Us? We value local expertise and community engagement. Our team thrives on building relationships, solving problems, and making a tangible impact. Plus, participate in exclusive hiring events in Illinois to expand your professional network!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and accuracy
- Resolve service issues and escalate complex cases to appropriate teams
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Participate in Illinois hiring events to recruit top talent
- Monitor customer satisfaction metrics and implement improvement strategies
- Train new hires on service protocols and company values
Qualifications
- Minimum 2 years of customer service experience in local markets
- Strong communication skills with multilingual proficiency (Spanish/Chinese a plus)
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to work flexible hours including weekends for hiring events
- Valid driver's license for occasional Illinois travel
- Associate's degree or equivalent experience
- Knowledge of San Francisco community resources preferred
- Proven problem-solving and conflict resolution abilities