Job Description
Join our award-winning Memphis-based team as a Local Customer Service Representative! We're seeking passionate professionals to deliver exceptional support to our Tennessee community. Paid training ensures you start confident, with competitive benefits and growth opportunities in a supportive environment. Help shape our local success while building a rewarding career in customer service excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and accuracy
- Resolve billing, product, and service issues efficiently using CRM systems
- Document interactions and maintain detailed case histories in compliance protocols
- Collaborate with cross-functional teams to resolve complex customer concerns
- Identify upsell opportunities and promote value-added services
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in ongoing training to refine product knowledge and communication skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software (training provided)
- Strong problem-solving abilities and conflict resolution aptitude
- Ability to multitask in fast-paced environments while maintaining composure
- Flexibility to work evenings/weekends as needed (schedule discussed pre-hire)
- Positive attitude and dedication to Memphis community values