Job Description
Join our award-winning support team as a Night Shift Chat Specialist in Denver! We're seeking tech-savvy communicators to deliver exceptional customer service through our live chat platform. With comprehensive paid training, you'll resolve technical inquiries, troubleshoot issues, and become the digital face of our brand. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in our modern downtown office. Perfect for night owls who thrive in dynamic environments!
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues using remote troubleshooting protocols
- Document all interactions in CRM systems with detailed notes
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction score through empathetic communication
- Adhere to data security protocols and compliance standards
- Participate in bi-weekly training sessions to update product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience via chat/phone
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency in Windows/macOS and basic troubleshooting
- Ability to multitask across 3-4 concurrent chats
- Available to work 11 PM - 7 AM MST (5 shifts/week)
- Reliable high-speed internet for remote work option
- Passion for problem-solving and digital communication