Job Description
Join our award-winning team as a Local Customer Service Representative in Oakland, CA! We're seeking passionate individuals to deliver exceptional support to our Bay Area clients. This immediate full-time role offers competitive compensation, comprehensive benefits, and a vibrant workplace culture where your contributions make a real difference.
What We Offer: Competitive hourly pay ($20-$26), health/dental/vision insurance, 401(k) matching, paid time off, and career advancement opportunities. Work from our modern downtown Oakland office with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using problem-solving methodologies and CRM tools
- Process transactions, orders, and returns with 100% accuracy
- Update customer records and maintain detailed documentation in Salesforce
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed KPIs including CSAT scores, resolution rates, and response times
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with CRM systems (Salesforce experience preferred)
- Exceptional communication skills and active listening abilities
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving aptitude and emotional intelligence
- High school diploma or equivalent; college degree preferred
- Authorized to work in the US with reliable transportation