Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy the freedom of working from home with weekly pay! ConnectCare Solutions is seeking empathetic professionals to deliver exceptional support to Philadelphia-area customers while building rewarding careers. This remote role offers competitive compensation, comprehensive training, and the flexibility to thrive professionally without leaving your home.
Why Join Us?
- Weekly direct deposit paychecks
- 100% remote work environment
- Health, dental, and vision benefits
- 401(k) with company matching
- Professional development stipend
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat for Philadelphia-based clients
- Resolve billing, technical, and service issues with empathy and efficiency
- Update customer records in CRM systems with 100% accuracy
- Collaborate with local teams to address regional service gaps
- Meet/exceed quality metrics for first-call resolution and customer satisfaction
- Document all interactions and maintain compliance protocols
- Participate in weekly performance reviews and coaching sessions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience (remote/local)
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong typing skills (40+ WPM) and multitasking ability
- Reliable high-speed internet and quiet home office setup
- Excellent communication skills in English
- Must reside within 50 miles of Philadelphia, PA