Job Description
Join our award-winning team as a Local Customer Service Representative in Tucson! We're seeking passionate individuals to deliver exceptional support to our Arizona-based clients. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment where your growth is prioritized. Full-time position with opportunities for advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and company resources
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and productivity
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (paid training available for entry-level)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Valid Arizona driver's license (if field visits required)