Job Description
Join our dynamic team at CustomerFirst Solutions as a Local Customer Service Representative! We're urgently hiring passionate individuals in Fort Worth to deliver exceptional support to our community. This is your opportunity to make a real impact while growing your career in a supportive environment. Urgent hiring event scheduled for October 28th!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Document interactions in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to address complex issues
- Identify opportunities to improve customer experience workflows
- Participate in daily team huddles and training sessions
- Meet/exceed monthly performance metrics for resolution times and satisfaction
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years experience in customer service or related field
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced environments
- Valid Texas driver's license (for local travel if required)
- Spanish bilingual preferred