Job Description
Join our award-winning team as an Entry Level Customer Service Representative in Seattle! We're seeking passionate individuals to deliver exceptional support to our local clients. This role offers comprehensive training, career growth opportunities, and a collaborative work environment. Enjoy competitive pay, benefits, and the chance to make a real impact in your community. No prior experience required – we provide all the tools you need to succeed!
Why Nexus Solutions?
- Industry-leading onboarding program
- Health, dental, and vision benefits
- 401(k) with company match
- Flexible scheduling options
- Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM system while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics including call quality and resolution rates
- Identify opportunities to improve customer experience workflows
- Participate in quarterly training sessions to enhance product knowledge
- Support community outreach initiatives during local hiring events
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy with 40+ WPM typing skills
- Exceptional verbal and written communication abilities
- Strong problem-solving and conflict resolution aptitude
- Ability to work flexible hours including weekends
- Valid Washington state ID for on-site requirements
- Proficiency in Microsoft Office Suite
- Must pass background check and drug screening