Job Description
Join our award-winning customer experience team in Oklahoma City! Heartland Solutions Group is seeking passionate Local Customer Service Representatives to deliver exceptional support to our Oklahoma-based clientele. This immediate-start opportunity offers competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Help shape how our community experiences our brand while building a rewarding career path.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed monthly performance metrics for call quality and resolution times
- Identify process improvement opportunities and provide customer feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local/regional markets
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving skills and ability to multitask in fast-paced environments
- Exceptional communication skills with clear Oklahoma regional accent
- Ability to work flexible shifts including evenings/weekends as needed
- Valid Oklahoma driver's license for occasional local client visits