Job Description
Join Detroit Customer Solutions as a Local Customer Service Representative and kickstart your career with industry-leading paid training! We're seeking passionate individuals to deliver exceptional support to our Detroit community. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment where your growth is prioritized. No experience required – we provide all the tools and training you need to succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product concerns, and service complaints
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to troubleshoot complex customer problems
- Maintain customer satisfaction scores above 95%
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Proficient in Microsoft Office and CRM software
- Customer service experience or willingness to learn
- Valid Michigan driver's license (if field visits required)