Job Description
Join our award-winning Memphis team as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our community while building a rewarding career. With comprehensive paid training, no prior experience is needed – we'll equip you with everything to succeed. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
Why Choose Us?
- Industry-leading paid training program
- Clear career advancement pathways
- Health, dental, and vision insurance
- Paid time off and retirement plans
- Collaborative team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Contribute to process improvement initiatives
- Maintain 95% customer satisfaction metrics
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and active listening skills
- Strong problem-solving abilities
- Ability to work flexible schedules (including weekends)
- Proficiency with basic computer applications
- Customer service mindset with patience and positivity
- Reliable transportation to our Memphis facility