Job Description
Urgent Hiring Event! Join Houston's Premier Support Team!
We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our growing clientele. This is your opportunity to make a real impact in your community while advancing your career in a dynamic, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and a supportive team culture. Apply today to secure your spot at our exclusive Houston hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve complex issues using multi-channel support (phone, email, chat)
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Proactively identify upsell opportunities for premium services
- Participate in continuous training on product updates
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Must be Houston-area resident (TX driver's license required)