Job Description
Join Our Team at the Memphis Hiring Event!
We are looking for enthusiastic individuals to join our dynamic Customer Service team in Memphis, TN. This is a Walk-In Hiring Event—no appointment necessary, just bring your resume and a great attitude!
Why Apply?
- Competitive Pay: Earn between $15.00 - $18.00 per hour.
- Immediate Start: Get hired on the spot and begin training within 48 hours.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) options available.
- Growth Opportunities: Clear pathways to management and specialized roles.
The Role
You will serve as the primary point of contact for our clients, handling inquiries via phone and chat with a focus on customer satisfaction and problem resolution.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with empathy and professionalism.
- Resolve customer issues and complaints efficiently to ensure high satisfaction ratings.
- Process orders, returns, and account updates accurately within our CRM system.
- Document all customer interactions and maintain detailed records.
- Meet and exceed daily and weekly performance metrics (KPIs).
- Collaborate with team leads to improve service processes and customer experience.
Qualifications
- High school diploma or GED is required.
- Previous customer service or call center experience is a plus but not required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment and handle high stress.
- Reliable internet connection for hybrid roles (if applicable).