Job Description
Join our award-winning customer service team in Wichita! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for Kansas residents. Our modern downtown office offers a collaborative environment with competitive benefits and growth opportunities. Perfect for community-focused individuals who thrive in fast-paced settings.
Hiring Event Details: October 15, 2023 | 9:00 AM - 4:00 PM | 456 Enterprise Plaza, Wichita, KS
Responsibilities
- Handle inbound/outbound calls and digital communications from local customers
- Resolve billing inquiries, service issues, and account modifications
- Document interactions accurately in CRM systems with 98% precision
- Collaborate with technical teams to resolve complex customer concerns
- Proactively identify upsell opportunities for local service packages
- Maintain 95% customer satisfaction rate through personalized solutions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environment
- Knowledge of Kansas regional businesses/services (advantageous)
- Flexible availability including occasional weekends