Job Description
Join our award-winning customer service team in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our local community. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy comprehensive benefits, career growth opportunities, and a supportive work environment. Our upcoming hiring event is your chance to start a meaningful career in Philadelphia's thriving service sector!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for local customers
- Resolve billing inquiries, service issues, and product support requests
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for customer satisfaction (CSAT) and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a local/regional role
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with clear, professional phone etiquette
- Ability to navigate multiple systems simultaneously while maintaining composure
- Strong problem-solving skills with a customer-first mindset
- Availability for flexible shifts including evenings and weekends