Job Description
Join our award-winning customer experience team in Oklahoma City! We're seeking passionate individuals to become the voice of our community. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Work in a modern downtown office with flexible scheduling options and career growth paths.
Why You'll Love Working With Us:
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical support teams for complex escalations
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product offerings
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends/holidays
- Passion for helping Oklahoma community members
- Typing speed of 40+ WPM