Job Description
Join our award-winning team in Baltimore as a Local Customer Service Representative! We're seeking passionate individuals with exceptional communication skills to deliver outstanding service to our community. Enjoy weekly pay, comprehensive paid training, and a supportive environment designed for career growth. No experience necessary – we'll equip you with everything needed to succeed in this rewarding role.
Why Choose Us?
- Weekly paycheck (no more waiting!)
- Full paid training program
- Health benefits and retirement plans
- Clear advancement path
- Collaborative team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office
- Strong problem-solving and empathy
- Must pass background check and drug screen
- Local Baltimore residency preferred