Job Description
Join Memphis Customer Solutions Inc. as a Local Customer Service Representative and become the heart of our community-focused team! We're seeking passionate individuals to deliver exceptional support to Memphis residents and businesses. This immediate-start opportunity offers competitive pay, comprehensive training, and a chance to build meaningful relationships within your own community. If you thrive on helping others and want to make a tangible impact in Memphis, apply today!
Responsibilities
- Handle inbound/outbound calls and emails from Memphis residents with empathy and professionalism
- Resolve billing inquiries, service issues, and account updates for local clients
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with Memphis-based support teams to escalate complex issues efficiently
- Proactively identify opportunities to enhance customer satisfaction and retention
- Participate in weekly training sessions to master local service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in a local/regional role
- Strong knowledge of Memphis neighborhoods and local business landscape
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills with Southern accent fluency
- Ability to work flexible shifts including weekends and holidays
- Valid Tennessee driver's license for occasional field visits