Job Description
Join our award-winning team as a Local Customer Service Representative and become the heart of our operations! We're seeking passionate individuals to deliver exceptional service to our Cleveland community. Enjoy weekly pay, immediate start, and a supportive environment where your growth is prioritized. No nights or weekends required—work Monday-Friday with full benefits and paid training. Be part of a company that values your voice and invests in your success!
Responsibilities
- Handle inbound/outbound calls and emails with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions and maintain accurate case records
- Collaborate with team to improve service quality and efficiency
- Meet/exceed performance metrics (CSAT, resolution time, etc.)
- Participate in ongoing product knowledge training
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local market
- Proficiency with CRM systems (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environment
- Reliable transportation to Cleveland office
- Positive attitude and team-first mindset